FAQs

We have two London neighbourhood restaurants:

HUŎ Chelsea

• Address: 9 Park Walk, London SW10 0AJ

• Telephone: +44 20 3696 9090

• Email: chelsea@huo.london

• Hours:

  Monday to Thursday: 12:00 to 23:00
  Friday and Saturday: 12:00 to 00:00
  Sunday: 12:00 to 22:00

• Kitchen Last Orders:

  Monday to Thursday: 22:30
  Friday and Saturday: 22:45 Sunday: 21:30

HUŎ Belsize Village

• Address: 29 Belsize Lane, London NW3 5AS

• Telephone: +44 20 3696 9096

• Email: belsize@huo.london

• Hours:

  Monday to Thursday: 12:00 to 23:00
  Friday and Saturday: 12:00 to 00:00
  Sunday: 12:00 to 22:00

  Kitchen Last Orders:

  Monday to Thursday: 22:30
  Friday and Saturday: 22:45 Sunday: 21:30

(Please note that opening hours may vary over Christmas and New Year. Please check our festive menus or call your chosen branch directly during the holidays.)

You can easily reserve a table online directly through our website. Please make sure your email address and phone number are up to date when booking so we can contact you regarding your reservation if needed. While we always do our utmost to accommodate table location requests (such as terrace or booth seating), we are unable to guarantee or confirm specific table locations in advance. If your preferred time is unavailable online, please give your chosen restaurant a call, as we always hold space for walk-in guests whenever possible.

Yes, walk in guests are always welcome at both HUŎ Chelsea and HUŎ Belsize Village, and our team will always do our best to find you a table whenever availability allows. During busy lunch and evening dinner services, especially on Fridays and weekends, we recommend booking ahead to avoid a wait, or giving your chosen restaurant a quick call beforehand to check live table availability.

Yes, we love welcoming four-legged guests! Small, well-behaved dogs are welcome on our outdoor terraces and inside our restaurants, provided they remain on a lead, settled on the floor close by your side, and are considerate of fellow diners.

To ensure all guests enjoy a smooth dining experience, tables are allocated for the following durations:

• Parties of up to 2: 1 hour 30 minutes

• Parties of up to 4: 2 hours

• Parties of 5 or more: 2 hours 30 minutes

We offer a 15-minute grace period past your confirmed booking time. If you are running later than 15 minutes, please telephone the restaurant directly so our team knows you are on your way; otherwise, we reserve the right to cancel your booking and release the table to other diners.

Yes, a credit card is required to secure your online booking (all card details are processed securely, with no charge taken upfront). If your plans change, please cancel or amend your booking at least 1 day (24 hours) in advance. No-shows or cancellations made less than 1 day before your reservation time are subject to a non-refundable charge of £20 per person.

A discretionary service charge (10% on tables of fewer than 8 guests, and 12.5% on tables of 8 or more and private events) is added to your final bill. 100% of all service charges and tips go directly to our kitchen and front-of-house teams through an independent tronc system. Gratuities are always voluntary, so if you wish to adjust or remove the charge, simply let your server know before finalising payment.

Our menu is inspired by traditional Chinese, Thai, Malay, and Singaporean dishes and is designed for sharing at the centre of the table. For a balanced meal, we generally recommend two to three dishes per person (such as a starter or dim sum selection, a main dish, and a shared rice or noodle side), though our team is always happy to guide you based on your appetite.

Yes. Our menu features a wide selection of clearly marked vegetarian, vegan, and gluten-free dishes, including a dedicated Gluten Free Menu. Many dishes can also be tailored with tofu or vegetables upon request. Please contact the restaurant directly if you have specific questions.

Yes, most dishes are freshly cooked to order in our open kitchen, so our chefs are happy to adjust spice levels to be milder or spicier where possible. Just let your server know when ordering, or add a note to your takeaway order.

Your wellbeing is very important to us. Please keep in mind that our busy, open kitchens handle, store, and prepare all 14 registered allergens, and we use shared cooking equipment, fryers, and preparation surfaces. Because of this, we cannot guarantee that any dish is completely free from trace allergens.

• Dining In: Inform your server immediately upon seating so they can guide you safely through the menu.

• Ordering Online: Do not rely solely on online descriptions. Please call the specific restaurant branch directly to speak with a manager before placing your order, as the kitchen setup cannot be modified retrospectively.

Yes, both of our restaurants are family friendly and welcome guests of all ages. High chairs are available at both locations, and baby changing facilities are provided at our Belsize Village restaurant.

Both HUŎ Chelsea and HUŎ Belsize Village feature step-free entrances and ground-floor seating. Please note that the bathrooms at both locations are accessed via stairs, so there are no step-free or accessible bathroom facilities on site. Please mention any specific seating or access requirements when booking so we can prepare the best table for you.

Yes, both locations offer outdoor terrace seating, and both terraces are heated for comfort during cooler weather. As outdoor tables remain subject to weather conditions, we are unable to guarantee or confirm terrace seating in advance, though we will always do our utmost to accommodate your request on the day.

We have limited cloakroom and floor space in our dining rooms. Small shopping bags and folded pushchairs can usually be accommodated, though we recommend letting us know in advance if you are bringing a buggy or larger items so we can allocate a suitable table.

Complimentary guest WiFi is available at both restaurants. Laptops and tablets are welcome during quieter daytime hours, though we ask that they are put away during busy lunch and evening dinner services so everyone can enjoy the dining atmosphere.

We do not have a formal dress code at either HUŎ Chelsea or HUŎ Belsize Village. Neat, comfortable attire is always welcome, so please come dressed as you feel most comfortable.

• HUŎ Chelsea: Located just off Fulham Road on Park Walk. The nearest Underground stations are South Kensington (District, Circle, and Piccadilly lines) and Sloane Square, with local bus routes (14, 211, 345, and 414) stopping nearby on Fulham Road. Paid and resident street parking is available in the surrounding streets.

• HUŎ Belsize Village: Located on Belsize Lane, a short walk from Belsize Park (Northern line) and Swiss Cottage (Jubilee line) Underground stations. Pay-and-display street parking is available nearby, with free single-yellow-line parking in the evenings and on Sundays subject to local council signage.

We accept all major credit and debit cards (including Visa, Mastercard, and American Express), as well as contactless mobile payments such as Apple Pay and Google Pay. We are happy to split the bill evenly across multiple cards at the table for your convenience.

Orders can be placed directly through our website. You can pick up from Chelsea or Belsize Village, or select local delivery (available within a 3-mile radius of each location, with calculated delivery fees shown at checkout).

Yes, gift vouchers are available to purchase online directly through our website. Please note that gift vouchers are valid for dine-in only and cannot be redeemed against takeaway or delivery orders. Aside from gift vouchers, we exclusively sell freshly prepared hot food and drinks online and do not offer dry retail goods or packaged food items.

Because meals are freshly cooked to order, online orders are exempt from the 14-day cooling-off period and cannot be cancelled or altered once kitchen preparation starts. Call the branch immediately if you notice an error, and we will assist if preparation has not yet begun.

If you or a designated recipient are unavailable when our delivery courier arrives, the perishable order will be returned to the restaurant without a refund.

We enforce a Challenge 25 policy in compliance with UK licensing laws. Valid photographic ID (passport, driving licence, or PASS card) is required upon collection or delivery if the recipient looks under 25. Orders with alcohol will be returned without refund or credit if valid ID is not provided.

1. Call the specific branch immediately to speak with the duty manager.

2. Email contact@huo.london within 24 hours with your order number, description of the issue, and photos of the food and packaging (keeping items available for inspection if requested).

Please contact your chosen restaurant branch in advance if you plan to bring a celebration cake, as plating or cakeage arrangements must be agreed beforehand. Outside food and beverages are not permitted for private events without prior written approval. Tasteful, non-intrusive table decorations (such as flowers) are welcome in our private dining space, though confetti, glitter, and items fixed to walls are not permitted.

Our dedicated events team manages large group bookings and private dining experiences under a bespoke Event Contract.

A non-refundable £350.00 deposit and formal written confirmation from our events manager are required to lock in your date.

Final guest counts, balances, pre-orders, and severe allergy details are due at least 7 days prior to your event. Reductions or cancellations after this deadline remain payable in full.

• Duration: Standard events are allocated for 3.5 hours (all food orders placed before kitchen closing: 22:30 Monday to Saturday; 21:30 Sunday).

• Food & Drink: Only food and beverages supplied by HUŎ count toward minimum spend; outside catering or drinks are prohibited.

• Service Charge: A discretionary 12.5% service charge applies to tables of 8 or more and all event bills, distributed 100% to staff via tronc.

Reach out directly to your local branch for immediate assistance:

• HUŎ Chelsea: +44 20 3696 9090 | chelsea@huo.london

• HUŎ Belsize Village: +44 20 3696 9096 | belsize@huo.london

• General & Written Enquiries: hello@huo.restaurant

• Press & Media: press@huo.restaurant

• Careers: Please visit the Careers page on our website.

For full legal details, please refer to our Terms & Conditions and Privacy Policy.