Cookie Policy

Please read the following cookie policy before you use our website or buy anything on our website and check that it does not contain anything to which you are not willing to agree.

Please note that this cookie policy applies to the tracking technologies used on our website, contact@huo.london, and handles how we manage your information when you interact with our platform. This policy does not apply to any other website or app to which our website may direct you, such as third-party food delivery apps. Please see the relevant website or app for the policies applying to those platforms.

[01] WHAT ARE COOKIES

Cookies are small text files containing short strings of information that are downloaded and stored on your computer, smartphone, or other internet-enabled device when you visit a website. They are widely utilised by website operators to make platforms function efficiently, improve the browsing experience, and provide analytical reporting data to the site owners. Cookies can be either session cookies, which are temporary files deleted automatically from your device once you close your web browser, or persistent cookies, which remain stored on your device for a pre-determined duration or until you manually erase them.

Furthermore, cookies are categorised as first-party cookies, which are set directly by the website domain you are visiting, or third-party cookies, which are deployed by external organisations whose services or interactive elements are embedded within the primary platform.

[02] HOW WE UTILISE COOKIES ON OUR WEBSITE

Our website relies on cookies to maintain operational stability, execute digital e-commerce transactions, and streamline user navigation. Because we integrate advanced third-party hospitality and restaurant marketing software directly into our web layout, cookies are required to link your digital identity across different operational phases. Specifically, we utilise tracking technologies to support the following infrastructure elements:

Next Order Transactions
Our commission-free online food ordering checkout relies on cookies to remember your basket contents, process secure card transactions, and securely transfer your click-and-collect or direct delivery details to our restaurant branches.

OpenTable Reservations
The integrated table booking widget utilises cookies to verify your session, check real-time table availability at our branches, and manage your reservation profiles.

Mailchimp Digital Campaigns
We deploy tracking technologies to coordinate our newsletter sign-up features, analyse subscription trends, and verify your communication choices.

Squarespace Core Metrics
As our web layout is hosted on the Squarespace platform, standard first-party tracking is utilised to gather baseline analytical data regarding page traffic and system performance.

[03] THE CATEGORIES OF COOKIES DEPLOYED

We categorise the cookies operating across our interactive web ecosystem into the following four clear classifications:

Strictly Necessary Cookies
These cookies are fundamentally essential to enable you to navigate our website and utilise its core features, such as accessing secure checkout zones or placing an online food order. Without these cookies, services you explicitly request, such as completing a transaction via Next Order, cannot be provided. These cookies do not require your prior legal consent and cannot be deactivated within our preference settings.

Performance and Analytical Cookies
These files collect aggregate, anonymous statistical information regarding how visitors interact with our website, including which pages are visited most frequently and whether users encounter error messages. We utilise this data exclusively to evaluate system performance, optimise layout performance, and streamline our online order workflows.

Functionality and Personalisation Cookies
These cookies permit our systems to remember the individual choices you make while browsing, such as your preferred restaurant branch location, language selection, or dietary profile data. This information enables us to provide an enhanced, custom-tailored experience, preventing you from needing to re-enter the same operational details every time you reload the platform.

Targeting and Advertising Cookies
Deployed primarily through our Mailchimp integrated marketing infrastructure and linked social plugins, these cookies track your digital actions across different platforms to build a profile of your dining preferences. This allows us to display highly relevant promotional content, limit campaign repetition, and evaluate the overall commercial return on our digital advertisements.

[04] MANAGING YOUR COOKIE SETTINGS AND PREFERENCES

Under the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR), you possess an absolute legal right to choose whether to accept or reject non-essential cookies. When you first visit our website, our automated cookie consent banner will intercept your session. You may click "Accept All" to consent to all cookies, click "Decline All" to reject non-essential performance and targeting trackers, or adjust your individual selections via our interactive settings console.

Furthermore, you can modify, restrict, or entirely block cookies at any time by adjusting the security settings natively built into your preferred internet browser. Please note that if you choose to disable all cookies completely, our website may experience operational instability, and you may be unable to access certain vital features, such as executing online checkouts or finalising table reservations.

[05] AMENDMENTS TO THIS POLICY AND CORPORATE CONTACT

We keep our digital tracking protocols under regular review to ensure full compliance with shifting UK data protection rules. Any structural adjustments or updates made to this cookie policy will be published directly on this page, and the text will be updated accordingly.

If you have any questions, compliance concerns, or technical enquiries regarding our use of cookies or our data sharing frameworks with Next Order, OpenTable, or Mailchimp, please communicate directly with our data privacy manager by writing to our main customer inbox at contact@huo.london. Alternatively, you may submit formal postal correspondence to our joint registered office address at C/O Price Bailey Llp, 3rd Floor, 24 Old Bond Street, London, England, W1S 4AP.